How do I cancel my Hotel booking?

We know that plans change. To cancel a hotel booking that was booked through Lightning (CTM's Online Booking Tool), this can be done in the ‘My bookings’ section in Lightning.

1. You will need to check that the rate booked is refundable before attempting to cancel the booking. CTM cannot be held liable for any charges incurred as a result of a cancellation.

2. When logged into Lightning, click on the ‘My Bookings’ Section. A summary of your bookings will be displayed on the screen. 

3. Select the relevant booking and click on ‘Manage Booking’. 

4. To initiate the cancellation, select ‘Cancel Booking’. A pop-up box will then appear asking you to confirm the cancellation. Select ‘Yes’ to proceed. A pop-up window will appear confirming the cancellation. Once the cancellation has been processed, you will see the booking as “Cancelled” in the “Booking Status” column in your Baskets Manager.

If you do not see the ‘Manage Bookings’ Section in Lightning, please contact your dedicated CTM team, if you are unsure of your dedicated team's contact phone number, please call us on 0207 429 9600 and we will gladly direct you to the right team to assist you with cancelling a booking.